Frequently asked questions

A few useful answers about artists.digital, getting started and looking after your website.

Who is artists.digital for?

artists.digital is for artists who want a website to show their work, tell their story and make it easy for people to get in touch. Plans with a shop also support selling work online.

Can I sign up now?

We are preparing for launch and taking names on the waitlist. Joining is free, requires no payment and does not commit you to a subscription. Join the waitlist for launch updates.

Do I need to know how to build a website?

No coding knowledge is needed for everyday content updates. The service is designed to help you manage artwork, images and text using straightforward editing tools. The amount of ongoing help depends on your chosen plan, but all plans include set up that gets you online with minimum effort.

Can I choose customise a design to make it my own?

Yes. The designs give you a starting point for presenting your work. You use your own images and text, with the design options like changing colours, choosing from available typefaces and other specific options available in your chosen design. Browse the designs to see the different approaches.

Can I use my own web address?

Yes. You can use your own domain name. If you already have one, we can discuss connecting it during setup. Domain registration, renewal and any transfer arrangements will be confirmed before you order.

Can I sell artwork through my website?

Plans with a shop are intended for selling work directly from your website. You remain responsible for your products, prices, delivery, returns and customer service. See the pricing page for the features included in each plan. We aren’t a marketplace like Etsy or eBay, you can used your own payment processor like Stripe, PayPal or one of the many others we support.

Can I manage artwork from my phone?

The artists.digital app has been developed to make adding and updating artwork from a phone or tablet easy. Availability and supported features will be confirmed at launch. Explore the app demonstration for a preview.

Can you move my existing website?

We can discuss what you already have and what needs to move. The work involved depends on your current website, content and domain setup. Any migration scope or additional cost will be agreed before work begins.

Will I be able to see how people use my website?

We plan have our own privacy focussed analytics setup (that don’t use cookies) for your website to help you understand visits and how people find and explore the site.

Who owns my artwork and content?

You keep ownership of the artwork, photographs and text you provide. You give us the permissions needed to host and display that content as part of providing the service.

What happens to my domain if I cancel my plan?

We can arrange transfer of your domain to a domain registrar of your choice. You will need to have an account set up to receive the domain and name and take responsibility for it.

Do plans include e-mail?

No, plans don’t include email. If you want to set up email using the same domain as your website on a service like Google Gmail or Microsoft Outlook we can help you do this via DNS settings (external email provider costs are the artist’s responsibility).

How do pricing, cancellation and support work?

The pricing page sets out the proposed plans and setup payments. Final subscription, cancellation and support arrangements will be provided before you place an order. Joining the waitlist does not start a paid subscription.